Terms of sale
Orders, prices, payment, delivery, returns, intellectual property and governing law — in plain language.
Orders
An order is accepted when payment is confirmed and we send an order confirmation. We may decline or cancel if an item is out of stock, the price was listed in error, or we suspect fraud.
Prices & payment
Prices are in Kenyan shillings and include VAT where applicable. Delivery is calculated at checkout. We accept M-Pesa to a business Till or Paybill and, when enabled, card payments through a licensed gateway. We never ask for your PIN or a payment to a personal number.
Delivery
Estimates are estimates, not guarantees. We contact you if a courier is delayed. Risk passes on delivery; the courier may leave with reception or a neighbour only where you have authorised it.
Returns
The 7-day first exchange is described in Returns & exchanges. Hygiene rules apply. Nothing removes your rights under the Consumer Protection Act 2012.
Intellectual property
The Zaituni name, wordmark, olive-branch mark, photography, copy and design are owned by or licensed to Zaituni. Do not copy the site or use the brand commercially without written permission.
Liability
We are responsible for foreseeable loss caused by our breach, up to the value of the order. We are not responsible for indirect loss or loss caused by incorrect washing, normal wear or use outside the intended purpose.
Governing law
These terms are governed by the laws of Kenya. Disputes are handled in good faith first; the courts of Kenya have jurisdiction.
Review-build template. Production terms must be reviewed by a Kenyan lawyer and updated with the registered company, VAT status and ODPC details.