Authenticity
Authorised supply, batch records and a verification route for every premium piece.
The authenticity promise
We buy from authorised distributors and selected importers, keep the invoice and batch record for every premium piece, and will show you the batch code if you ask. If we cannot prove where a product came from, we do not sell it.
How we verify
- Supplier authorisation letter on file for each brand.
- Invoice, batch/lot code, manufacture and expiry date recorded against the SKU.
- Sealed packaging inspected on receipt; damaged seals are quarantined.
- Product page shows the distributor and batch-check route.
Batch check
Message us the product name and the batch code on the pack. We confirm the supplier, batch and date against our records. If the code does not match, we investigate and replace or refund.
If something is wrong
Send a photo of the product, the batch code and your order number. If we got it wrong, we replace or refund and review the supplier. We will not ask you to prove a negative or pay for the return.