FAQ
Sizing, fit, delivery, payment, returns and privacy — the questions we get before the first order.
Sizing
What sizes do you carry?
Bras 30A–44H (selected styles up to H cup), panties XS–4XL, sets XS–3XL, shapewear XS–3XL. The product page lists the exact range.
How do I know my bra size?
Use the size guide or the 60-second fit quiz. Underbust gives the band; full bust minus underbust gives the cup. Ignore the old “add four inches” rule.
What is a sister size?
A size with the same cup volume on a different band, e.g. 34C and 32D. If a band is tight but the cup is right, go up a band and down a cup.
Fit
My bra rides up. What does that mean?
The band is too loose. Try a smaller band with a sister cup (e.g. 36C → 34D). The band should do about 80% of the work.
My cup gapes at the top.
The cup may be too big, or the shape may be wrong. Try one cup down and a different style; check the centre panel sits flat.
Delivery
How long does delivery take?
Nairobi same/next day; Mombasa, Kisumu and Nakuru 2–3 working days; other upcountry 2–4 working days. See delivery.
Is the packaging discreet?
Yes. Plain outer parcel, no product name on the label, no description on the delivery note.
Payment
How do I pay?
M-Pesa to a business Till or Paybill, or card through a licensed gateway when enabled. We never ask for your PIN or a payment to a personal number.
Returns
Can I exchange a bra?
Yes — the first exchange is free within 7 days if unworn with tags and the hygiene seal is intact. See returns.
Can I return panties?
Only if the hygiene seal is unbroken and tags are attached. For hygiene reasons, worn panties cannot be returned.
Privacy
Will my purchase show on the parcel or in marketing?
No. The parcel is plain and we do not publish customer names or intimate purchase details without explicit permission. See privacy.